FAQ (Frequently Asked Questions)
1. How can I contact customer service? You can easily reach our dedicated support team by emailing us directly at service@ealooe.com. We consistently aim to respond to all inquiries comprehensively within 24 to 48 business hours.
2. What are your shipping rates and available options? We offer several shipping options tailored to meet your specific needs and delivery timeline:
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Standard Shipping (for orders between $0.00 and $48.99): $5.99
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Free Shipping (for orders $49.00 and above): $0.00
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Expedited Shipping (if you need your items to arrive faster): $8.99
3. Do you accept returns and process full refunds? Yes, we gladly accept returns and thoroughly process full refunds for items that successfully meet our strict return criteria. If you are not completely satisfied with your bracelet purchase, please contact us at service@ealooe.com to officially initiate the return process and receive your necessary return authorization.
4. Where do I send my return package? All approved returns must be shipped directly to our designated international processing facility. The official return address is: Prinzenallee 7 40549 Düsseldorf Germany Please note that you must proactively contact our customer service team before sending any items back to ensure your return is documented and can be processed properly upon its arrival.
5. How long will it take to process my refund after I return an item? Once we securely receive and physically inspect your returned item at our facility in Germany, we will immediately email you a formal notification regarding the approval or rejection of your refund. If approved, the refund will be efficiently processed and automatically applied to your original method of payment within a specific amount of days, strictly depending on your specific bank or card issuer's internal processing policies.